- Leicester, United Kingdom
- Your UK Business Partner
- +44 7345 951802
- Mon-Fri : 9:00 - 17:30
Corpcats, a trading name of Brikxsol Ltd, aims to deliver a high standard of service. If something has gone wrong, we want to know so we can put it right and learn from it. Every complaint is handled fairly, promptly and confidentially, and making a complaint will not affect how we treat you.
This policy applies to complaints from clients, prospective clients, contractors and members of the public about our services, our people, our website or how we have handled personal data.
Brikxsol Ltd is not authorised or regulated by the Financial Conduct Authority. We provide administrative, marketing and technology support to businesses, and we do not give financial advice or arrange regulated products. If you are a customer of one of our FCA regulated clients and your complaint is about their advice or products, you should complain to that firm, and you may be able to refer the matter to the Financial Ombudsman Service under their complaints procedure. If you send such a complaint to us, we will pass it to the relevant firm promptly and tell you we have done so.
You can complain in any of the following ways:
| Method | Details |
|---|---|
| Online form | www.corpcats.com/complaints |
| mahamriaz@corpcats.com | |
| Telephone | +44 7345 951802 |
| Post | Complaints, Brikxsol Ltd, 15 Roche Close, Leicester, LE2 9NB |
Please tell us your name and contact details, what went wrong and when, who was involved, any reference numbers, and what you would like us to do to put it right. If you need any support or a reasonable adjustment to make a complaint, just let us know.
| Stage | What happens |
|---|---|
| Acknowledgement | We acknowledge your complaint within 3 working days (and in any event within 30 days for data protection complaints), giving you the name of the person handling it. |
| Investigation | A person not directly involved in the issue reviews the facts, records and correspondence and may contact you for more information. |
| Final response | We aim to send a written final response within 15 working days. If we need longer, we will tell you why and when to expect it, and we will not exceed 8 weeks from receipt. |
| Review | Review If you are unhappy with our final response, you can ask for it to be reviewed by a Director of Brikxsol Ltd within 30 days. The Director's review is our final position. |
Our final response will explain what we found, whether we uphold the complaint, and what we will do to put things right. Depending on the circumstances this may include an apology, correcting the work at no charge, a fee reduction or credit, or a change to our processes.
For service complaints, if our review does not resolve matters, you may wish to consider independent mediation or alternative dispute resolution, or seek independent legal advice. We are happy to discuss a suitable mediation route with you.
Under section 164A of the Data Protection Act 2018 (inserted by section 103 of the Data (Use and Access) Act 2025, in force from 19 June 2026), you can complain to us if you think we have breached data protection law in relation to your personal data. For these complaints we will:
You also have the right to complain to the ICO at any time (see Part A, section 12).
We keep a record of every complaint, the investigation and the outcome for 3 years after it is closed. A Director reviews complaints at least quarterly to identify root causes and improve our services.
This policy is owned by BRIKXSOL LTD and reviewed at least annually.
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